培训时长 | 148 |
授课对象 | |
授课方式 | 内训 |
课程大纲Course Outline… 质量管理的历史7项质量工具的产生; The history of quality Management , and the origin of 7 types of quality tools. 质量管理的历史; The history of quality management. 7项质量工具的产生, The origin of 7 types of quality tools. 7项质量工具的具体介绍 Detail introduction to 7 types of quality tools 检查表: 检查表的类型和不同用法; Check sheet: different types of check sheet and the utilization of them. 散点图: 散点图的作用和解读; Scatter: the purpose of scatter, and how to translate scatter. 直方图: 直方图的作用和绘制方法; How to draw the bar chart, when and hoe to use bar chart. 柏拉图: 柏拉图的意义, 如何正确的绘制和使用柏拉图: The significance of Pareto chart, how to correctly generate Pareto chart. 因果图(鱼骨图): 因果图需要考虑的因素及画因果图的步骤和方法, 头脑 风暴的运用; Cause and effect diagram ( Fishbone diagram): factors to be considered for fishbone diagram, the steps and way to create fishbone diagram, utilization of brainstorming. 流程图: 流程图的符号,流程图的正确绘制及注意事项, 如何利用流程图改善流程; Flowchart: The symbol for flow chart, utilizing flowchart to process optimization. 控制图: 控制图原理, 如何选择适当的控制图, 几种常见的控制图的使用; Control chart: Principle of control chart, how to choose correct control chart, introduction of most often used control charts. 其他常用的工具介绍: 饼图, 线图等 Introduction to other tools: Pie diagram, line chart etc. 统计工具实际案例介绍, 演练和点评; Case study, practice of utilizing quality tools 8D 问题解决方法介绍; 8D problem solving introduction D0 准备8D过程; D0 – preparing 8D process. D1 建立小组; D1 – building the team. D2 描述问题; D2 – Describing the problem. D3 开发临时控制行动; D3 – Develop containment actions. D4 定义、验证根本原因; D4 – Addressing rootcause D5 根据根本原因选取和验证永久修正计划; D5 – Verifying and selecting permanent action plan base on root cause analysis. D6 执行和验证永久修正行动; D6 – implement and verify permanent action. D7 防止问题再次发生; D7 Prevent reoccurrence of issue. D8 表彰个人和小组的贡献; D8 celebrating the team and individual, 8D 方法和其他问题解决方法( 6Sigma, PDCA)的比较; Relationship between 8D and other problem solving method (6 Sigma, PDCA etc.). 8D 问题解决方法实际例子; 8D problem solving case study. 7项质量工具和8D问题解决方法的结合; Integration of quality tools and 8D problem solving. 7项质量工具和8D问题解决方法的不同作用; The difference on purpose and function of 7 types of quality tools and 8D problem solving. 8D问题解决过程中使用最合适的质量工具; Choose right quality during problem solving using 8D method. 实际案例演练和点评; Case Study 利用计算机软件进行质量控制 The utilization of software to do quality control. EXCEL图表在质量管理的应用和演练; Utilizing EXCEL generate charts MINITAB 软件的应用演练; Utilizing MINITAB to do quality control.